Member Retention Kit - 2008 Edition

The kit will help you:

• Understand how retention rates impact your bottom line.
• Explore the common reasons why members leave and why they stay.
• Discover the Member Experience Cycle and how these stages link to recruitment and retention.
• Identify your members' expectations and how to meet them better.
• Conduct a Member Retention Study to collect member feedback.
• Follow a step-by-step process to create a retention plan to build your membership base.

The Member Retention Kit includes:

• The Member Retention Guide: An Overview of Why Members Leave and How to Keep Them
• The Guide for Conducting a Member Retention Study—A Precursor to a Retention Plan
• The Retention Plan Template—A step-by-step process for creating your own plan
• Samples of Retention Implementation Ideas

See Inside the Kit!

• Member Retention Scorecard 
• Sample Page  - Section 1: Overview of Retention 
• Sample Page  - Section 2: The Situational Analysis 

ACCE Members: $450.00 
Non-members: $650.00  

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